The appeals process – Durham Congestion Charge

Durham City Peninsula Congestion Charge Penalty Charge Notices (PCNs)

Penalties for failing to pay a charge for entering or exiting the congestion charging zone at the Durham City peninsula are £50. In all cases the charging authority which issued the penalty must accept 50% if they receive the payment within 14 days – £25.

PCNs issued for failing to pay a charge at the congestion charging zone at the Durham City peninsula will be sent through the post to the vehicle’s owner – this is the person on the DVLA record as the registered keeper.

The procedure for challenging this type of PCN is set out below.


To challenge this kind of PCN contact Durham County Council as soon as possible – read the notice for details. Quote the PCN number and say why you believe you should not have to pay.

Durham County Council will decide whether or not to cancel the PCN. If they cancel it, you have nothing to pay. If they don’t cancel it, you can either pay the penalty or appeal to the independent adjudicator.

If you pay within 14 days, you only have to pay 50% of the  penalty. If you challenge within 14 days and the authority rejects it, they will usually reset the 50% rate for a further 14 days. You can check with them whether they will do this. Otherwise you have 28 days from when the notice is delivered* to appeal against it to the authority.

Notice of Rejection of Representations

Durham County Council will consider your formal representations. If they agree with you, they will cancel the PCN and you pay nothing. If they don’t, they will send the owner a Notice of Rejection of Representations (NoR) and tell you how to appeal to the independent adjudicator.

Appeal to the adjudicator

At this stage you should either pay the penalty or appeal to the independent adjudicator. You have 28 days from when the NoR is delivered* to pay or appeal. But it is best to appeal as soon as you decide to, because if you delay beyond 28 days you may lose the right to have your case considered by the adjudicator. You can only appeal to the adjudicator once the council has issued an NoR.

View the grounds on which an adjudicator can cancel a PCN

Ready to appeal

*Delivery is usually deemed to be 2 working days after the
date on the notice.