Red 'C' symbol for Durham Road User Charge Zone

Durham RUC Zone

PCN / Appeal Process

Red 'C' symbol for Durham Road User Charge Zone

Durham RUC Zone

PCN / Appeal Process

Find out what happens after you have received a
Durham Road User Charge (RUC) Zone Penalty Charge Notice (PCN)
issued by Durham County Council
for failing to pay a road user charge at the Durham City peninsula,
including how you can either pay or challenge the penalty.

If you have received a PCN,
don’t just ignore it!

The penalty charge may go up and be registered as a debt,
subject to enforcement by bailiffs.

Find out what happens after you have received a
Durham Road User Charge (RUC) Zone Penalty Charge Notice (PCN)
issued by Durham County Council for failing to pay a road user charge at the Durham City peninsula, including how you can either pay or challenge the penalty.

If you have received a PCN,
don’t just ignore it!

The penalty charge may go up and be registered as a debt, subject to enforcement by bailiffs.

Your options after getting a PCN

You cannot appeal to the
Traffic Penalty Tribunal
straight away

If you don’t agree with the PCN, you must first
challenge it directly with Durham County Council (CC).

You options after getting a PCN

You cannot appeal to the
Traffic Penalty Tribunal
straight away

If you don’t agree with the PCN, you must first challenge it directly with Durham County Council (CC).

PCN for
£50
sent through the post
to vehicle owner

(the Registered Keeper
of the vehicle recorded
at the DVLA)

White arrow pointing downwards

PAY

If you accept the PCN,
pay Durham CC at the
discounted rate of
50% of the
penalty
within 14 days of the
PCN issue date

OR

CHALLENGE

Make representations

If you don’t agree with the PCN, you can make representations against it

Representations should be made as soon as possible (within 28 days of the PCN issue date). Instructions will be included with your PCN

White arrow pointing downwards

If Successful

Durham CC will
cancel the PCN

There’s nothing to pay

If unsuccessful

Notice of Rejection of Representations issued.

Full PCN amount now due

White arrow pointing downwards
Traffic Penalty Tribunal Logo in White

Pay or appeal?

Graphic showing Notice of Rejection of Representations and appeal information

If Durham CC rejects your representations,
they will send you a

Notice of Rejection
(NoR) of Representations

This can take up to 56 days.

At this stage, you have 28 days to either pay
the PCN or appeal to the Tribunal

For an appeal to the Traffic Penalty Tribunal to be successful…
one or more specific grounds (reasons) must apply.

Please review the grounds of appeal carefully before deciding
whether to appeal to us or pay the penalty charge.

Important: The PCN will need to be paid in full if your appeal to us is unsuccessful.

Traffic Penalty Tribunal Logo in White

Pay or appeal?

If Durham CC rejects your representations, they will send you a

Notice of Rejection (NoR) of Representations

This can take up to 56 days.

Graphic showing Notice of Rejection of Representations and appeal information

At this stage you have 28 days to either pay the PCN or appeal to the Tribunal

For an appeal to the Traffic Penalty Tribunal to be successful…one or more specific grounds (reasons) must apply

Please review the grounds of appeal carefully before deciding whether to appeal to us or pay the penalty charge.

Important: The PCN will need to be paid in full if your appeal to us is unsuccessful.

Am I too late?
Charge Certificates and Orders for Recovery

If you have received a Charge Certificate, Order for Recovery or a letter from a Bailiff (now referred to as Civil Enforcement Agents) regarding an unpaid Penalty Charge Notice (PCN), you no longer have the right to make representations to Durham County Council.

The authority has already started more serious action to recover the penalty charge; however, you may still be able to submit an appeal to the Traffic Penalty Tribunal, if you have received a Notice of Rejection (NoR) of Representations letter.

Am I too late?
Charge Certificates and Orders for Recovery

If you have received a Charge Certificate, Order for Recovery or a letter from a Bailiff (now referred to as Civil Enforcement Agents) regarding an unpaid Penalty Charge Notice (PCN), you no longer have the right to make representations to Durham County Council.

The authority has already started more serious action to recover the penalty charge; however, you may still be able to submit an appeal to the Traffic Penalty Tribunal, if you have received a Notice of Rejection (NoR) of Representations letter.

Traffic Penalty Tribunal Logo in White