Privacy Notice

Introduction

The General Data Protection Regulation 2016 (GDPR) and Data Protection Act 2018 regulate the processing of personal data and provide individuals with certain rights concerning the way in which their data is processed.

This privacy notice tells you what to expect when the Traffic Penalty Tribunal collects your personal information in relation to your appeal.

About the Traffic Penalty Tribunal

The adjudicators of the Traffic Penalty Tribunal decide appeals against traffic penalties issued by local authorities in England (outside London) and Wales, which undertake the civil enforcement of parking, bus lanes and moving traffic contraventions. The Tribunal also decides appeals against penalties issued by local authorities in England (outside London) for Clean Air Zone and littering from vehicles contraventions.

Finally, the Tribunal decides appeals arising from penalty charges issued by charging authorities enforcing road user charging schemes at:

• the Dartford-Thurrock River Crossing (‘Dart Charge’) scheme – where the charging authority is the Secretary of State for Transport
• the Mersey Gateway Bridge Crossings (‘Merseyflow’) scheme – where the charging authority is Halton Borough Council
• the Durham Road User Charge Zone, operated by Durham County Council.

The civil parking, bus lane and moving traffic penalty appeals process is underpinned by the Traffic Management Act 2004 and (in England) the Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022. The equivalent regulations in Wales are The Civil Enforcement of Road Traffic Contraventions (Representations and Appeals) (Wales) Regulations 2013.

Following Government approval, a local authority can set up a Clean Air Zone as part of its plan to improve air quality through a Clean Air Zone Charging Scheme Order (CSO), under the powers of Sections 163–177A of the Transport Act 2000 and The Road User Charging Schemes (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2013.

Littering from vehicles penalty appeals are underpinned by The Littering From Vehicles Outside London (Keepers: Civil Penalties) Regulations 2018.

Road user penalty appeals are underpinned by the Transport Act 2000 and The Road User Charging Schemes (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2013.

The lawful basis for processing your personal data

Article 6 of the GDPR sets out the lawful basis for processing personal data. The Traffic Penalty Tribunal’s lawful basis for processing data is because it performs a public task and the processing is necessary to perform a task in the public interest – and for its official functions – and the task and function has a clear basis in law.

How we use your personal data

To appeal to the Tribunal, you will need to provide personal information. This will include your name, address, contact and vehicle details, and any other personal information you provide in your appeal.

The personal information you provide will be used by the Adjudicator to decide your appeal. By submitting your appeal and any supporting information and documents, you are agreeing to the Tribunal using it for this purpose and disclosing it to the authority who will be responding to your appeal, the Adjudicator who will be making the decision and Tribunal staff working on behalf of the Adjudicator. The Adjudicator uses this information and the information provided by the respondent authority to reach his / her decision.

When you provide us with your personal data in your appeal, we take your confidentiality and our compliance with the GDPR and Data Protection Act 2018 very seriously.

How long will we store your data?

The Tribunal is required under statute to maintain a register of decisions. Some of your personal data will be retained for the purposes of maintaining that register. Other case information and documents will be retained for two years, except in cases where the Adjudicator has determined that the case is of judicial interest – in which case, relevant evidence will be kept for longer.

How we will store your data

The Traffic Penalty Tribunal takes data security very seriously and we take every step to ensure that your data remains private and secure. All data collected through the online appeal system and stored in our secure database is kept entirely within the United Kingdom (UK) unless, otherwise stated below.

The Tribunal uses:

Resolver to supply the online appeal system. Resolver’s privacy policy can be found at: https://resolver.co.uk/our-privacy-policy

Mailchimp to send emails. Further information on Mailchimp’s privacy policies can be found at: https://mailchimp.com/legal/privacy

Google Docs for word processing. Further information about Google’s privacy policies can be found at: https://www.google.com/intl/en/policies/privacy)

Survey Monkey to obtain user feedback. Further information about Survey Monkey’s privacy policies can be found at: https://www.surveymonkey.com/mp/legal/privacy-policy/?ut_source=gdpr_consent_banner

LiveChat to supply online chat and WhatsApp communications. LiveChats’s privacy policy can be found at, https://www.livechat.com/legal/privacy-policy/ and WhatsApp’s privacy policy can be found at, https://www.whatsapp.com/legal/privacy-policy

Keeping your data secure

Transmitting information over the internet is generally not completely secure and we cannot guarantee the security of your data. We take data security very seriously and take every step to ensure that your data remains private and secure. We encrypt all data transferred to and received from our systems.

Sharing your data

The appeals process is underpinned by statute and, as part of the judicial process, it is necessary for the Tribunal to disclose your appeal to the authority that issued your Penalty Charge Notice (PCN), so that they may respond to your appeal.

We will never share your information with other organisations for their marketing, market research or commercial purposes, and we don’t pass on your personal information to any other websites.

Visitors to our website

When someone visits www.trafficpenaltytribunal.gov.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way that does not identify anyone.

Use of cookies by the Traffic Penalty Tribunal

You can read more about how we use cookies at: https://www.trafficpenaltytribunal.gov.uk/cookie-policy

Call recording

All calls to or from the Traffic Penalty Tribunal are recorded for quality and training purposes.

If you have questions about how we use your data

If you have any questions about how the Traffic Penalty Tribunal uses your data, please email dpo@trafficpenaltytribunal.gov.uk.

If you have concerns about how the Tribunal uses your data, you can contact:
The Information Commissioner’s Office on 0303 123 1113.