Contact us
Contact us
This website provides comprehensive information about what to do after receiving a Penalty Charge Notice (PCN) issued by a local authority or charging authority in England (outside London) and Wales, as well as submitting an appeal.
You may also wish to browse information about what to expect when appealing to us, to view answers to common questions on our Frequently Asked Questions (FAQs) page or find definitions of common words and terms related to parking and traffic penalties, enforcement and appeals in our Glossary.
If you require more help or have any questions not covered on the website, please get in touch using the details below.
Important: The Traffic Penalty Tribunal does not decide appeals against speeding tickets / fines (Fixed Penalty Notices [FPNs] or Notices of Intended Prosecution [NIPs]) or penalty charges issued by London, Scottish or Northern Irish enforcement authorities. Click here if your penalty is for speeding, or has been issued by a local authority in London or outside England and Wales).
This website provides comprehensive information about what to do after receiving a Penalty Charge Notice (PCN) issued by a local authority or charging authority in England (outside London) and Wales, as well as submitting an appeal.
You may also wish to browse information about what to expect when appealing to us, to view answers to common questions on our Frequently Asked Questions (FAQs) page or find definitions of common words and terms related to parking and traffic penalties, enforcement and appeals in our Glossary.
If you require more help or have any questions not covered on the website, please get in touch using the details below.
Important: The Traffic Penalty Tribunal does not decide appeals against speeding tickets / fines (Fixed Penalty Notices [FPNs] or Notices of Intended Prosecution [NIPs]) or penalty charges issued by London, Scottish or Northern Irish enforcement authorities. Click here if your penalty is for speeding, or has been issued by a local authority in London or outside England and Wales).
Phone
0800 160 1999
Please note that all calls are recorded for
quality and training purposes*
Administrators are available to take your calls
Monday to Friday 9am-5pm (excluding Bank Holidays).
help@trafficpenaltytribunal.gov.uk
When contacting us by email, please provide as much detail
as possible about your Penalty Charge Notice (PCN), including the
type (e.g. parking, bus lane, moving traffic, or Clean Air Zone),
the date it was issued, and what you need assistance with.
Live Chat
Click the button
in the right corner
of your screen
Please Note: Desktop or laptop users
must have the WhatsApp application installed
to chat direct from this link on their machine
Start a WhatsApp chat
on +44 (0)7821666297.
Service available Mon–Fri 9am-4pm
(excluding Bank Holidays)
Live Chats and WhatsApp messages are initially handled by the Tribunal’s Digital Helper and are available 24/7.
If the Digital Helper is unable to answer your question, please request a transfer by typing ‘transfer to an agent’,
and you will be connected to an administrator. Administrator support is available Monday to Friday, 9am-4pm
(excluding bank holidays).
Post
Traffic Penalty Tribunal
PO Box 172, BLYTH, NE24 9HD
Please note: The use of offensive, abusive or defamatory language directed towards our staff,
Adjudicators or local authorities during any interactions with the Tribunal will not be tolerated.
* Please view our Privacy Notice to learn how your data will be processed.
Phone
Please note that all calls are recorded
for quality and training purposes*
Administrators are available to take your calls
Monday to Friday 9am-5pm (excluding Bank Holidays).
help@trafficpenaltytribunal.gov.uk
When contacting us by email, please provide as much detail as possible about your Penalty Charge Notice (PCN), including the type (e.g. parking, bus lane, moving traffic, or Clean Air Zone), the date it was issued, and what you need assistance with.
Live Chat
Click the button in the
right corner of your screen
Click above or start a chat
on +44 (0)7821666297.
Service available
Mon–Fri 9am-4pm
(excluding Bank Holidays)
Live Chats and WhatsApp messages are initially handled by the Tribunal’s Digital Helper and are available 24/7. If the Digital Helper is unable to answer your question, please request a transfer by typing ‘transfer to an agent’, and you will be connected to an administrator. Administrator support is available Monday to Friday, 9am-4pm (excluding bank holidays).
Post
Traffic Penalty Tribunal
PO Box 172
BLYTH
NE24 9HD
Please note: The use of offensive, abusive or defamatory language directed towards our staff, Adjudicators or local authorities during any interactions with the Tribunal will not be tolerated.
* Please view our Privacy Noticeto learn how your data will be processed.
Additional help contacting
and dealing with us
The Traffic Penalty Tribunal will endeavour to help you if you need extra support because of your condition or circumstances, and is always seeking ways to improve its service and support through user feedback.
Users can also look out for the blue button on the left of their screen for tools that can help make their visit to the site more accessible.
If you are unable to speak to our team over the phone, you can use our Live Chat service to get in touch with us in real time.
Click the button in the
right corner
of your screen
to access Live Chat.
Alternatively, you can send us an email.
Live Chats and WhatsApp messages are initially handled by the Tribunal’s Digital Helper and are available 24/7. If the Digital Helper is unable to answer your question, please request a transfer by typing ‘transfer to an agent’, and you will be connected to an administrator. Administrator support is available Monday to Friday, 9am-4pm (excluding bank holidays).
When contacting us by email, please provide as much detail as possible about your Penalty Charge Notice (PCN), including the type (e.g. parking, bus lane, moving traffic, or Clean Air Zone), the date it was issued, and what you need assistance with.
The Traffic Penalty Tribunal Customer Support team is on hand to help you make an appeal online, providing guidance and support for you to do it yourself, or able to send you a form to appeal by post. If your needs require, the team can also complete your appeal for you, based on information you provide by post or over the phone.
If you call us, have your Notice of Rejection of Representations (NoR) letter to hand.
Our website, which provides comprehensive information about submitting an appeal and the service we provide, is designed to be used by as many people as possible. View our Accessibility Statement here.
The text should be clear and simple to understand, and you should also be able to:
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader
- change the language of the pages.
Look out for the blue button on the left of your screen to access Accessibility Tools on this website.
If there is any content on the site you still require in a different format, we may be able to help. We also welcome any feedback or suggestions on how we could make the information we provide more accessible.
In certain circumstances, a Traffic Penalty Tribunal Adjudicator can help to extend the timelines available for submitting an appeal; for example, due to a health condition.
A representative can also submit an appeal for you on your behalf, or help you during the appeal process.
When submitting an appeal to us, be sure to mention any circumstances you need additional support with.
Additional help contacting and dealing with us
The Traffic Penalty Tribunal will endeavour to help you if you need extra support because of your condition or circumstances, and is always seeking ways to improve its service and support through user feedback.
Users can also look out for the blue button on the left of their screen for tools that can help make their visit to the site more accessible.
If you are unable to speak to our team over the phone, you can use our Live Chat service to get in touch with us in real time.
Click the button in the
right corner of your screen
to access Live Chat.
Alternatively, you can us send an email.
Live Chats and WhatsApp messages are initially handled by the Tribunal’s Digital Helper and are available 24/7. If the Digital Helper is unable to answer your question, please request a transfer by typing ‘transfer to an agent’, and you will be connected to an administrator. Administrator support is available Monday to Friday, 9am-4pm (excluding bank holidays).
When contacting us by email, please provide as much detail as possible about your Penalty Charge Notice (PCN), including the type (e.g. parking, bus lane, moving traffic, or Clean Air Zone), the date it was issued, and what you need assistance with.
The Traffic Penalty Tribunal Customer Support team is on hand to help you make an appeal online, providing guidance and support for you to do it yourself, or able to send you a form to appeal by post. If your needs require, the team can also complete your appeal for you, based on information you provide by post or over the phone.
If you call us, have your Notice of Rejection of Representations (NoR) letter to hand.
Our website, which provides comprehensive information about submitting an appeal and the service we provide, is designed to be used by as many people as possible. View our Accessibility Statement here.
The text should be clear and simple to understand, and you should also be able to:
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader
- change the language of the pages.
Look out for the blue button on the left of your screen to access Accessibility Tools on this website.
If there is any content on the site you still require in a different format, we may be able to help. We also welcome any feedback or suggestions on how we could make the information we provide more accessible.
In certain circumstances, a Traffic Penalty Tribunal Adjudicator can help to extend the timelines available for submitting an appeal; for example, due to a health condition.
A representative can also submit an appeal for you on your behalf, or help you during the appeal process.
When submitting an appeal to us, be sure to mention any circumstances you need additional support with.
English (UK) 
Cymraeg 
