Accessibility and the tribunal

Accessibility is the word used to describe whether a product or service (for example, a website) can be used by people of all abilities and disabilities.

We aim to make using our services as easy as possible, whether you are contacting the tribunal prior to registering an appeal, during an appeal, requesting a telephone hearing or following an adjudicator’s decision.

Contacting the tribunal

You can contact us by phone, email, and fax and by post. Our details can be found here.

Making Your Appeal

The tribunal offers various ways for you to register an appeal with us:

1) Appeal form/in writing

Should the charging authority reject your representations they will send a letter called a Notice of Rejection of Representations (NOR). The charging authority’s NOR will provide a web link and a PIN to the Traffic Penalty Tribunal’s FOAM appeal system. However if you wish to request a paper form be posted to you, there will be a telephone number for the tribunal’s customer service team who can assist you if you require a form.

2) Online appeals portal

The charging authority’s NOR will also provide a web link and a PIN to the Traffic Penalty Tribunal’s FOAM appeal system.

Using the Tribunal’s Fast Online Appeals Management system (FOAM) you can simply upload your evidence, view and comment on the charging authority’s evidence and send messages if you wish. You can track the progress of your appeal and see your decision online. All parties can see information relating to the case.

3) Telephone

If you have difficulty requesting or completing the paper, or creating your appeal on FOAM, you should contact the customer service team at the tribunal who will assist with taking your appeal over the phone.

Decision Options

The tribunal offers different decision options – you can choose to have your case decided by e-decision or wait to see the charging authority’s evidence and then decide if you would like a telephone hearing.

1) E-decision

Most adjudication decisions are made online and are called e-decisions. The adjudicator will consider your and the charging authority’s evidence, be able to ask for clarification using the online messaging system and decide your case without the need for a telephone hearing.

The decision will be made available on the online system to all the parties in the appeal. If you have not made your appeal online, our correspondence and decision will be sent to you via post.

2) Telephone hearing

In certain circumstances the adjudicator may decide it is is helpful to conduct a telephone hearing to decide your case. The phone call normally lasts around 15 minutes and the charging authority which issued the PCN can take part if they wish to.

Telephone hearings give you the opportunity to speak to the adjudicator and present your case.

We will contact you to arrange a suitable date and time for the telephone hearing and answer any questions you may have. You simply need to be available at the time arranged, on the phone number you have given. Telephone hearings are relatively informal and the adjudicator will explain the procedure.

You can do this from home or work – we ask that you aren’t driving at the time of the telephone hearing. In most cases you will receive the decision over the phone, following the telephone hearing you will receive a full written decision via your chosen method of communication.

 

Preparing for a telephone hearing

You are welcome to have a friend, family member, carer or assistant with you on the line during a telephone hearing for the purposes of physical assistance, foreign language translation or sign language interpretation. Alternatively, the tribunal will consider any requests for translators to be provided for your telephone hearing. You should notify the tribunal of any requirements well in advance of your telephone hearing by FOAM message, email, letter or telephone.

During a telephone hearing

If at any time you have not heard or understood the adjudicator or participating authority please make this known to the adjudicator.