Accessibility Statement

This accessibility statement applies to the Traffic Penalty Tribunal’s website: https://www.trafficpenaltytribunal.gov.uk.

This website is managed by the Traffic Penalty Tribunal. We want as many people as possible to be able to use this website. This means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Use the blue button on the left of your screen (see screenshot below for reference) to use Accessibility Tools.

Screenshot of Traffic Penalty Tribunal website Accessibility Tools

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Technical information about this website’s accessibility

The Traffic Penalty Tribunal is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (‘the accessibility regulations’).

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Parts of this website that are not accessible

We know some parts of this website are not fully accessible:

  • older PDF documents detailing Traffic Regulation Orders (TROs) in our TRO Library may not be fully accessible to screen reader software.
  • the interactive appeals data charts (powered by Tableau Public), which are accessed from the Appeals Data page, are not fully accessible to screen reader software.

Feedback and contact information

If there is any content on the site you require in a different format, we may be able to help.

We’re also committed to improving the accessibility of this website, where possible. If you have a solution to suggest, please feel free to do so. To enable us to continually improve our website we welcome any questions, feedback or suggestions regarding its accessibility.

If you have any difficulties using this site that you believe we could address, please let us know. It would be helpful if your query contained:

  • the URL(s) (web addresses) of the page(s) that you’re having difficulties with
  • a description of the problem area.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you contact us regarding accessibility and you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

Preparation of this Accessibility Statement

This statement was prepared on 10 September 2020. This website was last tested on 28 February 2024.

Accessibility Statement

This accessibility statement applies to the Traffic Penalty Tribunal’s website: www.trafficpenaltytribunal.gov.uk.

This website is managed by the Traffic Penalty Tribunal. We want as many people as possible to be able to use this website. This means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Use the blue button on the left of your screen (see screenshot below for reference) to use Accessibility Tools.

Screenshot of Traffic Penalty Tribunal website Accessibility Tools

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Technical information about this website’s accessibility

The Traffic Penalty Tribunal is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (‘the accessibility regulations’).

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Parts of this website that are not accessible

We know some parts of this website are not fully accessible:

  • older PDF documents detailing Traffic Regulation Orders (TROs) in our TRO Library may not be fully accessible to screen reader software.
  • the interactive appeals data charts (powered by Tableau Public), which are accessed from the Appeals Data page, are not fully accessible to screen reader software.

Feedback and contact information

If there is any content on the site you require in a different format, we may be able to help.

We’re also committed to improving the accessibility of this website, where possible. If you have a solution to suggest, please feel free to do so. To enable us to continually improve our website we welcome any questions, feedback or suggestions regarding its accessibility.

If you have any difficulties using this site that you believe we could address, please let us know. It would be helpful if your query contained:

  • the URL(s) (web addresses) of the page(s) that you’re having difficulties with
  • a description of the problem area.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you contact us regarding accessibility and you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

Preparation of this Accessibility Statement

This statement was prepared on 10 September 2020. This website was last tested on 28 February 2024.

Our wider commitment to making our services accessible

Beyond the website, we aim to make using our services as easy as possible, whether you are contacting the Tribunal prior to submitting an appeal, during an appeal, requesting a Telephone or Video Hearing or following an Adjudicator’s decision.

Contacting the Tribunal

You can contact us by phone, email and by post, as well as using a Live Chat service on this website (see button in the right corner of your screen).

The Traffic Penalty Tribunal can also help you if you need extra support because of your condition or circumstances. We are always seeking new ways to improve our service and support.


Submitting an appeal

The Traffic Penalty Tribunal offers various ways for you to submit an appeal:

1) Online appeals system

If you have made representations against the Penalty Charge Notice (PCN) you have received and have been unsuccessful, the authority will issue a Notice of Rejection (NoR) of Representations.

This will provide a website URL and a PIN Code, allowing you to submit an appeal to the Traffic Penalty Tribunal, using our online appeals system.

Using the online appeals system, you can simply upload your evidence, view and comment on the authority’s evidence and send messages if you wish. You can also track the progress of your appeal and see the eventual Adjudicator’s decision online. Both parties of the appeal can see information relating to the case.

More than 95% of appeals to us take place fully online.

2) Appeal by post or over the phone

We’re confident that our online appeals system is simple and accessible, and encourage you to try it and see for yourself. But we realise that, for some, getting online is not easy and there are many reasons why you might not want to.

We can help you to appeal online yourself, or complete your appeal for you online, based on the information you provide for us by post or over the phone.

When you receive an NoR letter from the authority after making representations, contact details for our Customer Support team are provided.

If you would prefer to appeal by post, you can contact the Tribunal and a paper form will be posted to you.

If you have difficulty requesting or completing the paper form, our team can submit an appeal on your behalf by taking your appeal details over the phone.

Our wider commitment to making our services accessible

Beyond the website, we aim to make using our services as easy as possible, whether you are contacting the Tribunal prior to submitting an appeal, during an appeal, requesting a Telephone or Video Hearing or following an Adjudicator’s decision.

Contacting the Tribunal

You can contact us by phone, email and by post, as well as using a Live Chat service on this website (see button in the right corner of your screen).

The Traffic Penalty Tribunal can also help you if you need extra support because of your condition or circumstances. We are always seeking new ways to improve our service and support.


Submitting an appeal

The Traffic Penalty Tribunal offers various ways for you to submit an appeal:

1) Online appeals system

If you have made representations against the Penalty Charge Notice (PCN) you have received and have been unsuccessful, the authority will issue a Notice of Rejection (NoR) of Representations.

This will provide a website URL and a PIN Code, allowing you to submit an appeal to the Traffic Penalty Tribunal, using our online appeals system.

Using the online appeals system, you can simply upload your evidence, view and comment on the authority’s evidence and send messages if you wish. You can also track the progress of your appeal and see the eventual Adjudicator’s decision online. Both parties of the appeal can see information relating to the case.

More than 95% of appeals to us take place fully online.

2) Appeal by post or over the phone

We’re confident that our online appeals system is simple and accessible, and encourage you to try it and see for yourself. But we realise that, for some, getting online is not easy and there are many reasons why you might not want to.

We can help you to appeal online yourself, or complete your appeal for you online, based on the information you provide for us by post or over the phone.

When you receive an NoR letter from the authority after making representations, contact details for our Customer Support team are provided.

If you would prefer to appeal by post, you can contact the Tribunal and a paper form will be posted to you.

If you have difficulty requesting or completing the paper form, our team can submit an appeal on your behalf by taking your appeal details over the phone.

Appeal decision options

The Tribunal offers two different options for receiving a decision on your appeal to us.

You can choose to have your case decided by ‘e-Decision’, based on the evidence submitted, or wait to see the authority’s evidence and then decide if you would like a Telephone or Video Hearing.

1) e-Decision

Most Adjudicator decisions are made online through our appeals system and are called ‘e-decisions’. The Adjudicator will consider your and the authority’s evidence, be able to ask for clarification using the online messaging system and decide your case without the need for a Telephone or Video Hearing.

The decision will be made available on the online appeals system to view by both parties in the appeal.

If you have not made your appeal online, any correspondence about your case and the Adjudicator’s decision will be sent to you by post.

2) Telephone or Video Hearing

In some cases, however, you or the Adjudicator may decide that it would be helpful to explain things more clearly through a Telephone or Video Hearing. For example, there may be some gaps or uncertainty in the evidence that has been provided, which means you, the authority or the Adjudicator decide there is the need to discuss the case further.

Telephone and Video Hearings give you the opportunity to speak to the Adjudicator and present your case.

You can find out more about Telephone and Video Hearings*, what to expect and how you can prepare, at the link below.

* Any face-to-face hearing requests will be dealt with by the Adjudicator as a preliminary issue at the hearing and considered on a case-by-case basis.

Appeal decision options

The Tribunal offers two different options for receiving a decision on your appeal to us.

You can choose to have your case decided by ‘e-Decision’, based on the evidence submitted, or wait to see the authority’s evidence and then decide if you would like a Telephone or Video Hearing.

1) e-Decision

Most Adjudicator decisions are made online through our appeals system and are called e-decisions. The Adjudicator will consider your and the authority’s evidence, be able to ask for clarification using the online messaging system and decide your case without the need for a Telephone or Video Hearing.

The decision will be made available on the online appeals system to view by both parties in the appeal.

If you have not made your appeal online, any correspondence about your case and the Adjudicator’s decision will be sent to you by post.

2) Telephone or Video Hearing

In some cases, however, you or the Adjudicator may decide that it would be helpful to explain things more clearly through a Telephone or Video Hearing. For example, there may be some gaps or uncertainty in the evidence that has been provided, which means you, the authority or the Adjudicator decide there is the need to discuss the case further.

Telephone and Video Hearings give you the opportunity to speak to the Adjudicator and present your case.

You can find out more about Telephone and Video Hearings*, what to expect and how you should prepare, at the link below.

* Any face-to-face hearing requests will be dealt with by the Adjudicator as a preliminary issue at the hearing and considered on a case-by-case basis.

Traffic Penalty Tribunal Logo in White