A GOV.UK telephone payment service and helpdesk is available on 0300 029 8888 (lines open Monday to Friday, 8am to 4.30pm), together with an online contact form. Any questions about using the GOV.UK service should be directed through these channels.

If you have received a Penalty Charge Notice (PCN) and do not agree with it, you can make representations to the local authority that issued it, explaining your reasons.