The appeals process – Bus lane PCN

Bus lane Penalty Charge Notices (PCNs)

Bus lane penalties outside London are £60. In all cases the council must accept 50% if they receive the payment within 14 days – £30. Most councils accept payment by credit or debit card by phone or online.

Bus lane PCNs will be sent through the post to the vehicle’s owner – this is the person on the DVLA record as the registered keeper.

Below you can find out how you can appeal a bus lane PCN issued by a council in England (outside London).


To challenge this kind of PCN contact the council as soon as possible – read the notice for details. Quote the PCN number and say why you believe you should not have to pay.

The council will decide whether or not to cancel the PCN. If they cancel it, you have nothing to pay. If they don’t cancel it, you can either pay the penalty or appeal to the independent adjudicator.

If you pay within 14 days, you only have to pay 50% of the penalty. If you challenge within 14 days and the council rejects it, they will usually reset the 50% rate for a further 14 days. You can check with them whether they will do this. Otherwise you have 28 days from when the notice is delivered* to appeal against it to the council.

If you want to challenge a PCN, do not pay it. If you do, the council will close the case and that will be the end of it.

Notice of Rejection of Representations

The council will consider your  formal representations. If they agree with you, they will cancel the PCN and you pay nothing. If they don’t, they will send the owner a Notice of Rejection of Representations (NoR) and tell you how to appeal to the independent adjudicator.

Appeal to the adjudicator

At this stage you should either pay the penalty or appeal to the independent adjudicator. You have 28 days from when the NoR is delivered* to pay or appeal. But it is best to appeal as soon as you decide to, because if you delay beyond 28 days you may lose the right to have your case considered by the adjudicator. You can only appeal to the adjudicator once the council has issued an NoR.

View the grounds on which an adjudicator can cancel a PCN

Ready to appeal

*Delivery is usually deemed to be 2 working days after the date on the notice.