Update: Statement on appeal activity during ongoing COVID-19 situation


Thursday 11 June 2020


Following a temporary hold on all appeal activity due to the potential impact and implications of the ongoing COVID-19 situation, the Adjudicators of the Traffic Penalty Tribunal are now considering cases again. The parties of each appeal will now be contacted as to how their case will proceed. This will include an update on the progression of Telephone Hearings, where applicable.

As was the case during the hold period, those wishing to submit new appeals are able to do so as normal through the Tribunal’s online appeals system, which remains operational. New cases will be registered and now progressed as normal.

Those with appeals ongoing or making a new appeal can put forward any information or evidence surrounding the circumstances of their case, which may have come as a consequence of the COVID-19 situation. This information may be taken into account by the Adjudicator when deciding the case.

For appellants that need to speak to the team, the usual customer support channels of phone and email (see details below this message), as well as Live Chat (either from the Tribunal website or within a case in the online appeals system) remain available.


Traffic Penalty Tribunal Contact Details

0800 160 1999*

Email: help@trafficpenaltytribunal.gov.uk

Office Hours: 9am to 5pm, Monday to Friday

* Calls are currently being diverted to staff working remotely. Calls received from the Tribunal may show as a mobile or withheld number for the foreseeable future. Should any delay or difficulty be experienced in contacting a member of the team, the Tribunal does apologise.

Please note that all calls are recorded for quality and training purposes.